Still on the Generator, Plus a Phone Outage at Ace Hardware
Still running on generator power days after the outage from the last post, a phone system at Ace Hardware in Zion that couldn't send or receive audio, and closing out a batch of SRT Matrix pricing and store work plus a real drag-and-drop bug fix.
Power's still out. ComEd's best answer on a restore time is a window wide enough to be almost not an answer at all — somewhere between noon Wednesday and 10 PM Friday. So it's another day on the generator, splitting time between client work and SRT Matrix.
Ace Hardware's phones couldn't hear anyone
Got called out to Ace Hardware in Zion for a phone system that had gone quiet — calls would connect, but neither side could hear the other. The phone system was reaching out to the internet over the wrong network connection, so the audio had no way to actually get through. Pointed it at the right one and the sound came right back.
While I was there I found a second problem: their battery backup had bad batteries, and every time it dropped out it took the modem down with it, causing repeated reboots. A bad backup battery is invisible until the moment you actually need it. Swapped it out so the modem stops rebooting every time the power blinks.
SRT Matrix: pricing, and a real bug fix
Closed out a batch of store and pricing work: repriced SRT Matrix, since it had been underpriced against comparable routing software, cleaned up wording in the store to match the dashboard, laid groundwork for future pricing on a high-availability option that doesn't exist yet, and made sure the email that sends someone their license key also links to the actual download.
Also fixed a real bug: dragging a feed from one spot onto another was supposed to work, and the code to handle the drop was already there, but the drop zone itself was getting hidden off-screen at normal window sizes. It looked right in the code but didn't work in practice. Fixed the layout bug and confirmed live that dragging works again.