Ace, a Volunteer Meeting, a New Home for BGP, and a Helpdesk Went Live
Ace, church, and two things that went live.
Ace and church
I worked at Ace from 12:00 to 17:00. Then I had a volunteer refresh meeting at church from 18:30 to 20:00.
A new home for BGP
Yesterday I said I was looking into a new server for BGP. Today I moved my BGP setup over to it. It's a dedicated server in Kansas City, and it now announces my own internet addresses to the rest of the internet, including the ham radio block. The old server in Ashburn isn't routing anything anymore. All that's left there is canceling it.
A few of the devices that connect to me over VPN haven't connected since the move. They're probably just turned off, but I'll keep an eye on them.
The helpdesk is live
The helpdesk I started yesterday is now live for JPPS clients. Clients can sign up, open tickets and follow them. A business can have a manager who sees all of the business's tickets, while staff only see their own. On my side I can see every client's history in one place.
Addresses come from the official Lake County and Kenosha County lists, so they arrive complete and spelled right.
I set a firm rule for it: no automated replies to clients, ever. The automated assistant can look into a ticket for my clients and leave me a private note with possible fixes, but only a person answers the client. Before it went live, I also went through it for security problems and fixed the ones I found.
The assistant on WhatsApp
Meta approved the business name, so the JPPS assistant now answers on WhatsApp too. I also get a daily email with every conversation it had, so I can see what people are asking.